Just Flowers - Review

Anonymous at 02 Feb 2012

i had THE worst experience with Just Flowers. i ordered flowers for my best friend's birthday. i picked a pretty pink/peach/purple arrangement that i knew she would love. 1) they contacted me ON THE DAY THE FLOWERS WERE SUPPOSED TO BE DELIVERED to let me know that they didn't have the flowers i ordered and that they would send a different kind. they said the flowers would be red & orange, & yellow & purple. TOTALLY NOT the color scheme i was looking for!! 2) the day AFTER the flowers were supposed to be delivered, they contacted me again and told me that they didn't have the substitute flowers either and that they still couldn't make the delivery. 2) 3 days AFTER the day the flowers were supposed to be delivered, my friend receives flowers alright. they consist of 2 roses and a lilly with a note saying "sorry for your loss". THEY DELIVERED THE WRONG ORDER!!! i feel bad for the family that it was intended for, that just lost someone 3) i was finally fed up and i just wanted to cancel my order and get my money back. i specifically told 3 different employees, including a manager, that we just wanted to cancel the order and get our money back. 4) after a couple of more days of the company "looking into it", my friend got some more flowers. ugliest things i've ever seen! the colors didn't even go together!! and they were CHEAP flowers, not the orchids they promised. 5) now after A WEEK of waiting, they gave us a $30 refund. they wouldn't refund us the rest of the $25, which is how much the delivered flowers probably cost anyways, IF that!! the frustrating part is that i don't really care how much money i get refunded, but i just really wanted my best friend to have a beautiful bouquet for her birthday, which Just Flowers totally ruined!!! BOTTOM LINE: this company does not know how to listen to their customers and they don't really care what you order. they just send SOME flowers and think it's ok. WORST CUSTOMER SERVICE EVER!!!

CruisingDoc at 09 Dec 2011

Horrible experience...do not use this company!!They truly do not care about customer service. Seemed simple enough with on-line ordering and same day delivery but don't let that fool you. Before the flowers were delivered the recipient got a call to say, "do not accept the delivery they are meant for someone in another town, we will send yours out shortly." When flowers were delivered there was no card. When I emailed company to see if flowers were indeed sent I got an email reply that stated their shop was closed but that they would get back to me in the morning. Of course no one did. Can you imagine the embarrassment having to ask the recipient if she received the flowers? It gave the impression that she had no manners. When I called customer service to discuss the experience, I got a rude woman who connected me to her supervisor at my request because she clearly did not understand the absurdity of the situation. Her Supervisor was even less sympathetic and offered a $7 credit off my next order. Would you have faith in this company to try them again? I may have had they been understanding and willing to even listen. They didn't care! I would not use this company again!

elaine and howard at 06 Nov 2011

HORRIBLE!!! Four days before my Father in Laws birthday (1 year after his death)we ordered flowers for my Mother In Law. Not only did they not deliver them on the promised day the customer service agent was beligerant telling my wife to read the guarantee policy in detail. WTF? These people SUCK! And are totally in-sensitive. I think they're in the wrong biz. To make it worse they're rep called us and asked for our business.